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Most Common Philips Hue Problems & How to Easily Fix Them

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Philips Hue bulbs have been voted among the best lights that provide your home with natural and beautiful blending lighting altogether. Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there. These issues are quite common and are easy to fix too.

Philips Hue Problems & Troubleshooting

We have rounded up some of the common issues people face when using Hue bulbs and how to resolve these problems.

Most Common Philips Hue Problems, and How to Fix Them

Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs. 

It is also worth checking the Hue bridge to make sure the lights are on and not flashing. All lights should be a constant blue.

hue bridge lights mean

1. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.

2. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.

3. Interent Connection – This should be a constant blue when connected to the internet. This allows you to access your bulbs remotely. If you don’t need to be connected to use it at home.

4. Sync Button – You will push this large button to allow apps to access your bridge. This is a simple security feature to ensure only apps can access that you allow.

The Hue bridge cannot find all my lights

This can happen when setting up if you bulbs are out of range of the hub or perhaps depending on where the bridge is positioned. You can either move the bulb closer to the hub to set up and then position where you originally want it, or you can enter the serial code for the bulb as below.

The Fix

  • Then open the Philip hue app and select “settings options.”
  • After that, click on “add serial number” option on the app. Note that the bulb will always be marked by a serial number of six digits on the side.
  • After that, key in the serial numbers of the bulb.
  • Then click “ok” to connect the lights to the bridge.

Resetting Hue bulbs

You can use a Hue dimmer without a bridge to reset bulbs. Reset the dimmer with the setup button in the back (hold 15 seconds), then reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Repeat this method to reset your bulbs. Once reset you can then connect them to your new bridge.

Hue Philips lights are unreachable

Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Well, this could be due to a problem with the settings.

Therefore in such a case, you need to use Philip’s app to turn off the lights which are quite comfortable and possible. You can use two methods which are; Switching on all the lights at once and then switching off after a few seconds. Or by the use of the hue app.

The Fix

  • Go to the app and click on the “settings” section.
  • Then select the lighting set up option.
  • Look for the lights that you are unable to control and thus click on the “info option.”
  • Delete the bulb and add it again to the Hue Bridge.

Read our full guide here – How to Fix Unreachable Hue Bulbs

Hue app won’t connect to bridge

First ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on.

If you have multiple wireless networks such as a 2.4ghz network and a 5.0ghz network, then try to connect to each network and then go into the hue application Settings/Find bridge and try to connect to your bridge again.

Internet Light flashing on my Hue Bridge

The internet connection light on the bridge (Number 3 in the image above) will flash when trying to connect. The bridge does not need to be connected to work with your home lights, so when flashing, your lights should still work. If the light is flashing it may have lost connection is is trying to reconnect, this can happen from time to time. If it does not stop flashing then ensure your router is connected to the internet.

Hue Bridge stopped working

Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. Also, the problem may occur in the case where the lights have stopped communicating with the bridge hence causing a blackout.

Try out the first process of reviving its function which includes the use of the Hue Bridge as we saw earlier. If that fails, you can use the other method which requires you to factory reset the device. Note that this includes deleting all the settings on the device and creating new and fresh settings.

How to Completely reset Hue Bridge – The Fix

  • Get your Philip Hue Bridge, and at the back, you will find small gap marked as “restore factory setting.”
  • Get something that can fit on that mark and gently press it for about five seconds. Make sure that the Philip Hue Bridge is still on when conducting these processes.
  • Then release the button and check your bridge if it functions well by connecting all your lights with the bridge again.

Hue bulbs are Flickering and/or buzzing

This is a common problem found on different bulbs, and it can also occur on the Philips hue too. The causes may be due to a damaged bulb, also ensure that the bulb is using a traditional light switch and not a in the wall dimmer switch. Using the Hue dimmer is fine, however you will face an issue using a traditional wall dimmer and this could be the causes of the buzzing and flickering.

Amazon Alexa and Philips hue not connecting

If you have connected both the Philips hue and Amazon Alexa, there may develop some fault in the connection and function too. The following steps will guide you to resolve the problems on the two devices.

The Fix

  • Restart both the Philips hue bridge and the echo.
  • Disable the Philips hue skill and later reactivate it with the use of Alexa app.
  • Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo.
  • Wait for some few seconds and connect them again. (Note that the connection between the bridge and the Amazon echo is only possible if there is a wifi connection and it should be from the same router. )

Read: Our full guide on how to connect Alexa to Philips Hue here.

If you ever experience any of the above issues with your Philip hue bulbs, follow the listed solutions to solve the problems.

Article written by Mike

Founder of Hue Home Lighting, huge Hue fan with Hue bulbs all over my home from kitchen to bedroom and garden.

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45 Comments

    • Hue Home Lighting

      What do you mean? You need to connect hue to your home wireless network…

      Reply
      • jim Johnstone

        using the cord that looks like a phone cord, connect the hub directly to the WiFi router.

        Reply
  1. Matthew Glucksman

    Hello, I installed 10 hue light strip plus throughout my kitchen, and had to shorten one of the strips. Now that strips yellow LED is permanently on and can not be controlled by the Hue App and/or the bridge, is this defective product, or simply in need of a reset of the strips connector to the bridge? I have 6 other strips to shorten but am concerned that they will have the same problem. thanks in advance. MG

    Reply
    • Hue Home Lighting

      Did you cut the strip in the ‘cut zone’? There are only certain area you can cut the strip.

      Reply
    • Ritter Michael

      I just ran into this same problem. I had a perfectly fine working lightstrip plus, added an extension ONLY CUTTING AT THE END OF THE EXTENSION (in the proper area), NOT THE ORIGINAL LIGHTSTRIP, and now the base light won’t turn off via the app. Support was useless. Found any help for this?

      Reply
      • steph

        Did you figure this out?
        My daughter has a strip that was shortened (and cut in the correct zone)
        The middle light is the only one that will change colors while the outside two just stay lit brightly lit white.
        Can’t change or fiddle. Searched through settings, etc….

        Reply
  2. Nemas

    Hi, just installed 4 Phillips Hue BR30 Flood bulbs and they are strobing. I have a standard dimmer switch. Is there a fix or will these smart bulbs not work where I have installed them?

    Reply
    • mark

      You need a dimmer designed for the very low current draw of LEDs. Look on the dimmer label for LED and CFL. Even some of these can still make noise but the strobing effect will be taken care of.

      Reply
  3. Brian

    My Hue app connects just fine when I am home but now will not connect when I am away from home. This happened when I went from an LG G6 phone to the Pixel 2 XL

    Reply
  4. Hitmi Al-Hitmi

    Hello, I bought 3rd Gen starter kit, a month ago. Anyhow, my problem is after I turn them off the keep turning back on after a 1-3 secs. It’s very frustrating please help!!

    Reply
  5. TheHatter

    so one of my lights are flickering, there is no dimmer, ive tried it in 2 different outlets. am i missing something/ is there a way to fix it/ can i send it back to philips?

    Reply
  6. Mylon L Stark

    First of all Hue “help” is an abysmal failure. I have tried with my smart phone and my laptop to fill in the “help” form. I do everything the page asks. When I’m finished with entry, there is no “SEND” button. There is only a large purple Philips rectangle where one would expect to find a “SEND” button.

    I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message.

    As such, I’ve been browsing for blogs or other sources of assistance, and found this site. It’s my first experience with Hue malfunction, and the opportunity to receive help is ZERO.

    Reply
  7. Tim Bartmann

    I have two Asus AC3100 routers in AIMesh mode. I have multiple Alexa devices (Amazon & Sonos). I have about 48 lights. I have one bridge connected to one router. Some lights don’t always respond, especially the ones furthest away from the bridge. I have to give the same commands multiple times. Sometimes the lights will respond, sometimes not. It is highly frustrating. I do own multiple bridges but the Hue app does not support it. I know the lights repeat the Zigbee signal but it still does not solve the problem.

    There is also a significant delay when using Alexa vs Google home. Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. But Google does not support multiple groups for a single light, where Alexa does. I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups.

    We need the apps to support multiple bridges for the same lights in a multi-router setup.

    Reply
  8. Dean

    when I first bought the lights a few months ago from JB Hifi they worked fine but for a while now they can’t produce green or light blue.. they just go white.

    Reply
  9. Graham

    My phone won’t down load the app from Google Play store, it says it’s not compatible with this version. My op system on the phone is up to date. It works on my tablet though. Both Samsung Android.

    Reply
  10. Tia Quinkert

    After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. I have even set them all up in the Amazon app. I have 3 ceiling fans with 3 lights in each fan. Only one light is controlled by Alexa. It will turn on and off and the two others do nothing. Any suggestions? This has gone beyond frustrating at this point.

    Reply
  11. Russ DeMoss

    I deleted light #2 and now I can’t add it back. I initially tried setting up two bulbs to one light fixture that typically has two bulbs. I noticed the Hue app was only controlling one the bulbs. Since I set it up as a hallway, I deleted the other light thinking I could use it for a different room. Now I can’t add it back. Tried searching for it with and without the serial number but the app doesn’t see it. What else can I try?

    Reply
  12. Graham Heath

    Just installed a lightstrip +1 and the latest bridge so I can swith the under cabinet lights on and off via voice commands. Despite Alexa being linked and saying ok when I attempt to switch the lights on or off nothing happens.

    I’ve added the hue skill and redone the advice here a few times but nothing seems to allow me to switch the thing on or off vocally.

    Reply
  13. David Carlin

    I created a “goodnight” routine in Amazon echo to turn off 11 lights, 2 Wemo switches, and dim 2 more lights. Many times, only a few of the lights actually turn off and I have to repeat the command. I have a similar routine called “relax” that will dim these same bulbs. Many times, only some will dim to the desired state. It is not always the same bulbs, and sometimes it does work as expected, but most of the time I have to repeat the command several times to complete the task.

    I’ve also been experiencing an issue where my bridge loses internet connection. I have to unplug it and reconnect.

    Any ideas on what I can do to fix these issues?

    Reply
  14. Sam F

    I am stumped (and frustrated beyond words). My bridge randomly stopped connecting. I’ve tried every fix I can find including resetting. Still “unable to connect.”

    Lights 1 & 2 are solid blue. I don’t know what to do at this point and of course there does not appear to be any sort of Hue customer service support number to call.

    Reply
    • vic

      hello try resting your cellular network data setting …I had this same issue and that fixed my problem

      Reply
  15. Mick

    Does anyone got Hue lights connected to both a “Hue dimmer” switch and Amazon Alexa? If I have the bulbs connected to the dimmer they work fine with it, but Alexa won’t find them on a scan anymore. If I let Alexa reset them they then get found by the scan, but are now not connected with the dimmer switch anymore. If I reconnect them to the dimmer ist starts all over again …

    Reply
  16. Rosalie Wallace

    Only light 3 is on reset several times…no other lights stay on & app can’t find bridge

    Reply
  17. Laurence Brock

    I have my Hue setup with my Google home and set to turn on when I come home when it’s dark out. It used to work fine. I’m not exactly sure when it started but now it takes about 10 minutes for the lights to turn on. Which doesn’t really help me very much when it’s dark and sometimes even I get home put my daughter to sleep and then the lights go on.

    Reply
  18. Edward

    I have created a group called “iving room lights”but it will not allow me to control the lights when I attempt to switch them on together either by voice or via the app, it’s as though it’s not recognised. I can still control the bulbs actions individually.

    Reply
  19. Phil R

    When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights.

    Reply
  20. Ross D

    My hue bulb has started to flicker on normal light setting and some other settings. Some colours are ok and it seems to be intermittent but it is getting worse. It my bulb faulty? What do I do to sort it out? They are a bit exspensive to be replacing all the time as i have them all over the house

    Reply
  21. Fran HG

    I have two lights (hall and living room). Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. I assumed bulb blown. Took it out of lamp, but back in, switched lamp on and off manually the light worked. Went to Hue app, turned light on- it worked. Asked Alexa, ‘ok’ but didnt come on. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?!

    Reply
  22. Mark Choules

    Hello. I have a Hue Go which is about 4 months old. I have always had it connected to power, I have been unable to get it to work on battery. As soon as I unplug it, even when turned on it turns off.

    Reply
  23. Julia v.

    My apartment is filled with hue bulbs. The one in the desk lamp, right next to where I work, is buzzing and flickering. It is in a desk lamp, not a dimmer switch. I am getting headaches. what can I do for this?

    Reply
  24. Alex

    I have set up to switch on the lights when I get home. It used to work properly but for the last few weeks this is not the case. To note that I have exempted the app from the save battery list.

    Reply
  25. jim Johnstone

    Can’t ‘link hue to alexa.’ Once you’ve gone thru the ‘set up’ of the lights and are stuck on the ‘linking,’ press the big button on the hub and say ‘alexa find devices.’ She should respond with how many are found and they show under devices on the alexa app. they should now work with alexa and can be renamed. Use the Hue app to change color, etc.

    Reply
  26. Melissa Johnson

    I bought two 4-pack hue White A19 bulbs from Best Buy to connect to the Philips Hue bridge and colored lights starter pack I received for Christmas. I’ve spent the last 3 hours trying to get them to connect to the bridge. So far, after 3 hours, only two of the eight bulbs I’ve set up have been successful. The other six can’t seem to be found, even when two of the lights in questions are literally sitting RIGHT NEXT to the bridge. No matter what I do, after 20 minutes, I get a message in the Philips Hue app that no new bulbs are found. (The bridge is hardwired into my router.)

    I also bought another “starter pack” with another Google mini and a Philips Hue bulb. It’s not found either. I was so excited for Philips Hue, but I guess I’ll be taking everything back for a refund, and then try to find something that actually works. For the $$$ spent, this is ridiculous.

    Reply
  27. Dale

    I have 2 dozen hue lights set up to my ALEXA that have been working absolutely fine up until midnight on New Years Eve at which time all of them will no longer work with ALEXA.
    I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE.
    For the money spent on these light bulbs, I am very frustrated with this lack of trustworthiness. HORRIBLE PRODUCT as far as I am concerned right now!
    Severely frustrated

    Reply
    • Greg

      Yeah, what’s with that, I’ve had same problem since first of year. I’ve spent hours trying to figure out to the point of delegating apps and starting over. I’m now waiting for the Hue app to update all my devices. Such a waste of time, not happy!!!

      Reply
  28. Martin

    Obviously Hue has very poor intergration with both Alexa and Google. I have both in my home and sometimes they both become unable to connect with the Hue lights. The Hue bridge is working and the Hue app will control the lights. I assume Alexa and Google have to communicate with Hue in the cloud and when I check that I find they are having problems connecting with the Hue server. This is an ongoing problem for Hue to solve but I frankly don’t think they care as long as they can sell their system otherwise they would at least explain the problem.

    Reply
  29. Dan Floeck

    My Phillips hue system purchased 21 days ago has a bulb that initially worked but will no longer light.

    It cannot be found through the software either.

    Tried it in other devices and it would not light up in any of them.
    Serial number is 342ACE 7EA

    Please give instructions for bulb replacement

    Reply
  30. Clay

    My Hue lights randomly all turn blue for some reason? I don’t know what’s causing it or how to turn it off? II looked to see if it was something through that app IFTTT but we don’t have anything on there doing anything with the lights? Is there a way to reset something so it’s not doing this without having to re set up all of my lights?

    Reply
  31. Kim

    I have had Hue bulbs for 2 years now. Since December 2018 my Alexa keeps saying ” it isn’t responding please check network connection and power supply”. All my lights turn on and off manually and using the Hue app. I have disabled and reconnected several times with no success. It appeared when I purchased the Alexa dot 3 and Echo plus. What is the solution to this problem? I have spent a lot of money on a whole house of hue bulbs and would like to use them.

    Reply

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